Shipping and Returns

We want you to get the product as soon as you want it, which is why we offer several shipping options and prices. Unfortunately at this time, we are unable to ship to Canada and US Territories such as Virgin Islands, Palau, American Samoa, etc. Please contact your local dealer/distributor to check availability with them. Additionally, if you are not completely satisfied with your purchase, give us a call and we'll take care of you!

shipping prices

Shipping prices

Purchase Price
UPS Ground
3 Day Select
2 Day Air
Next Day Air
$1-$249.99 $15 $40 $45 $65 $15
$250-$399.99 $12.50 $30 $35 $50 $12.50
$400-$599.99 $10 $25 $30 $45 $10
$600+ $8 $15 $20 $35 $8

Return Policy

We stand behind the tools we make. If your Benchmade doesn’t perform the way you expect, let us know. We will do everything we can to fix the problem. Simply call customer service to get a Return Merchandise Authorization (RMA) number, and we will help you take care of the rest. If you bought your Benchmade directly from us, we will refund it, if necessary. To ensure full credit on returned merchandise, items must be returned, in new, or like-new condition. If you bought it from an authorized Benchmade dealer, we will be happy to service it, but please contact the dealer for any questions regarding the return. We cannot guarantee that products purchased from parties other than authorized Benchmade dealers or direct from Benchmade are authentic. We always encourage you to buy your Benchmade products from an authorized source, for this reason.

Please contact the Customer Service Department at 1-800-800-7427 to discuss reason for the return(s). For a dealer in your area, visit our Authorized Dealer Locator. There may be a 20% re-stocking fee applied.

Customized Product

We want your order to be made just the way you want it! Please review your customization information before submitting your order. Check spelling, dates, names, and graphics carefully. We guarantee our craftsmanship and the quality of our products completely and that your tool will be customized as you ordered it.

Due to the personalized nature of custom built or lasermarked tools, returns cannot be accepted. If a mistake is made on our part, we will do everything we can to make it right.