This section is to allow you to find the quickest answer to the most popular questions our customer service team receives. If you still can't find an answer to your question, please contact us!
Q. Why don't I see the knife I want on the website?
A. If the product you are looking for is not on the website, it is either not available yet (New Product), or discontinued.
Q. Can I purchase your knives directly from Benchmade?
A. We try to support our dealer base as much as possible, realizing the time and efforts they have invested in supporting us, so we ask that our customers first make every effort to find and purchase product from our authorized dealers. If your local dealer does not have a particular model or is not able to help you, use our dealer locator on this site to search for other authorized dealers in your area. If for some reason you are still unable to find an authorized dealer who has what you want, we would be happy to sell you the product (which includes shipping charges and sales tax where applicable) over the phone or via our website with a credit card.
Q. If I place an order today, when will it be delivered?
A. Our knives are built to order. Orders typically take up to 24 hours to process into our system, please then allow approximately 7 days for assembly prior to shipping, and in some RARE cases, up to 6 weeks to become available. Once your order has left the factory as a shipment, an order tracking email will be sent with a tracking number. (*Estimated time for delivery varies depending on the service selected and location.)
Q.The product I want is showing out of stock, what does this mean to me?
A. Knives are made to order and will ship within 7-10 business days. If the production time extends beyond 10 business days, we will temporarily show the product as “OUT OF STOCK”. Orders can be placed for these items over the phone with our Customer Service Department or, as always, checking with a local authorized dealer who may have the item on hand. As soon as production times have returned within 7-10 days, we will change the status of the product on our site to allow for web orders as normal.
Q. Can I add to my existing order?
A. No, an additional order will need to be placed for additional items.
Q. How do I request a catalog?
A. To request a Benchmade®, please contact Customer Service at 1-833-557-2526 or send us an email and include your full name and mailing address.
Q. I have an older style fixed blade sheath and noticed there is a new style; can I purchase the new style for my knife?
A. Please contact us with what model of knife you have and we will be glad to let you know if a sheath replacement or upgrade is available for your particular knife. Sheath prices vary, starting at $20 and up.
Q. How secure is this website?
A. Secure Socket Layering (SSL) is used when logged in until you have physically logged out. You will see a secure URL address, "https://", which signifies a secure setting. You may also see a padlock icon on the browser status area to the lower right. This website utilizes the use of "cookies" to log you in every time you visit the website. If you have "cookies" disabled, you can enable through your browser's "Internet Options" menu. To log out, click the “Log Out” link at the top right hand corner of the website.
Q. What form of payment does your website accept?
A. You can order conveniently on this website with credit card only. We accept Visa, MasterCard, American Express, and Discover. Please note: We only ship Credit Card orders complete.
Q. Does Benchmade offer discounts?
A. Benchmade is a dealer direct company and for this reason, we do not offer general discounts.
Q. What Discounts Do You Offer?
A. We offer select discounts for Military, Law Enforcement, Public Safety, Licensed Outdoor Guides, Authorized Dealer Employees and Industry Professionals.
If you serve, or have served in the Military, work in Law Enforcement, or Public Safety, please visit the designated page here to sign up and find answers to your questions about ID.me verification.
If you work for a manufacturer in the Shooting, Hunting, or Outdoor Industry, please apply here for your discount.
If you work for an active Benchmade Authorized Dealer, please apply here for your discount.
Limited Warranty, Lifesharp and Lasermark Services
Q. Where do I send my knife for LIMITED WARRANTY OR LIFESHARP SERVICE and what is involved?
A. If your knife was purchased from Benchmade or one of our authorized dealers, should ever need warranty all you need to do is send your knife and the required information directly to our Product Service Department. Simply print off the warranty service form, box it up with your knife and ship, postage prepaid and insured freight (optional) to: BKC, Inc. Attn: Product Service Department 300 Beavercreek Rd. Oregon City, OR 97045. If you are uncertain whether you purchased your knife from an authorized dealer, whether you qualify for limited warranty service, or whether a repair is warranted or not, please feel free to contact our Customer Service Department before sending your knife in. In the case that you have an automatic knife and live outside the state of Oregon you will have to send the appropriate documentation along with your knife, or contact an Authorized Dealer in your area to send or receive your knife on your behalf. Please see our Warranty page for additional information and instructions.
If your knife should ever need LifeSharp Services, you similarly need to send in your knife and the required information directly to our Product Services Department with a completed LifeSharp Service Form. Please see our LifeSharp Service page for additional information and instructions.
Q. Will you send me a replacement part?
A. We are happy to send out replacement clips and screws; please be sure to provide us with an address to ship to and the model number of your knife (found under the logo on the front side of the blade). If you are unsure, you can send us an email via contact us by selecting “Warranty & Parts or LifeSharp” from the drop down menu. If any other parts are needed, we recommend our Product Service Department to service Benchmade knives for liability and warranty reasons. If you are having an issue with your knife purchased from Benchmade or from an authorized Benchmade dealer, please send it to us together with the required warranty service form at the address below, and we will check for warranty issues and replace any parts that are broken or not functioning. Attn: BKC, Inc. Attn: Repair, 300 Beavercreek Rd. Oregon City, OR 97045.
Q. What is the status of my knife I sent in for Warranty service?
A. Please contact us. If you want to email us, choose "Warranty & Parts/LifeSharp" from the dropdown menu and we will research this for you. Please include your email, your full name, approximate date of shipment to us, tracking number (if available), phone number, and your shipping address.
Q. If I pay extra, will you sharpen my serrations?
A. No. We do not sharpen serrations on any Benchmade knife. You can also contact us to check if a blade replacement is available for your model.
Q. If I order from you and want to return the product, what is your return policy?
A. Please contact the Customer Service Department at 1-833-557-2526 to discuss reason for the return(s). There may be a 20% re-stocking fee applied.
We are proud of the tools we make, and we stand by our products sold by us and through our authorized channels. You can return products purchased directly from Benchmade, in original condition, for a replacement or refund within 90 days of purchase. Simply call Customer Service to get a Return Merchandise Authorization (RMA) number, and we will help you through the return process. Please note that we do not accept returns or refund purchases if the product has been used. If you bought a Benchmade product from an authorized Benchmade dealer please contact the dealer to return it to them.
Q. When will I see the credit on my account for the returned product?
A. Please allow three weeks from the time the package is received at Benchmade. Watch for the credit on your next credit card statement.
Q. The tip of my knife blade broke. Is this covered under the limited warranty?
A. Broken tips are typically not covered under our limited warranty unless it is from a defect in materials or workmanship. The cost of a new satin blade is $30.00 or $40.00 for a new black coated blade(plus your state sales tax). Blade and handle replacements subject to availability.
Q. Can I order a knife with lasermarking online?
A. Yes. On any category or shopping page, click on the product image you wish to configure and check the “Add Custom Lasermarking” check box. The next step would be to click on the “ADD LASERMARKING OPTIONS” link highlighted in blue. From there you will have many options to choose from.
Q. Where do I find the model number of my knife?
A. Most of our knives, with the exclusion of a few older H-K® Knives, have the model number labeled under the butterfly logo on the front of the blade (see below). So if you have a serrated 551, it will be labeled "551" under the logo, and the full model number to designate the configuration would be "551S", where the "S" signifies the serrations.
Q. How can I find a local Authorized Benchmade dealer in my area?
A. The key is to maintain the edge angles on the blade. Our knife blades leave the factory with a 30-35 degree inclusive angle. We recommend you use our LifeSharp service. This is a great way to get your knife sharpened, and to also have our qualified technicians service it for optimal performance. Another option may be to contact an authorized Benchmade dealer because authorized Benchmade dealers often also offer a sharpening service to their customers or they know of a reputable service in the area.
Q. Where can I find the appropriate tool kit for my knife?
A. We offer the BlueBox® tool kit or the folding tool kit with sharpener included which contains all the bit sizes used on our knives (the most common are sizes 6, 8, and 10). Otherwise, you can go to your local hardware store to find what you need.
Q. Who do I contact regarding a donation request from Benchmade?
A. Benchmade Knife Company is proud to contribute to worthy causes and organizations. Requests must be submitted via our contributions request form.