Product Review (submitted on September 23, 2017):
So I already review this knife, and mentioned that I broke the belt clip in a few months. So, I called Benchmade prepared to "press 1" a few times. Instead a very nice lady answered; I told her I want to get replacement clip, and she transferred me to another nice lady. That lady "put me in the system" and then said "we'll send you a handful, is there anything else I can do for you?"
It was so fast I was still shocked that people answered the phone when we were done.
And guess what, couple of weeks later belt clip and screws showed up at my house!
So again if you need a knife and don't have a really good one. This is by far the best company to do business with. Actual people you can talk too and do exactly what you need them to do. 5 stars!