Return Policy For Products Purchased From Benchmade
We stand behind the tools we make sold by us and through our authorized channels. You can return products purchased directly from Benchmade, in original condition, for a replacement or refund within 90 days of purchase. There may be a 20% re-stocking fee applied . Please note that we do not accept returns or refund purchases if the product has been used. Customers who wish to start a new Return Merchandise Authorization (RMA) of product that has not been used has the following options.
1. If you already have a Benchmade user account and are signed in, please click the following link to be directed to your “My Orders” section of your account to begin your RMA:
Return Merchandise Authorization (RMA). If you do not have a Benchmade user account, create one here (If the order that you are wanting to return was placed prior to creating your account, you will need to use the second option to start your return). Once you have located the order in which you would like to return, click the “Return” link and begin your return.
2. If you do not wish to create an account, you can call customer service to get a Return Merchandise Authorization (RMA) number and we will help guide you through the return.
For information regarding the Benchmade LifeSharp Service, please click here and for information regarding the Benchmade Limited Warranty, please click here.
For information regarding the Benchmade LifeSharp Service, please click here, and for information regarding the Benchmade Limited Warranty, please click here.
If you bought your product from an authorized Benchmade dealer, we will be happy to service it, but please contact the dealer for any questions regarding returns.
*Please see custom returns for all inline products that have lasermarking.
We want your order to be made just the way you want it! Please review your customization information before submitting your order. Check spelling, dates, names, and graphics carefully. We guarantee our craftsmanship and the quality of our products completely and that your tool will be customized as you ordered it.
Due to the personalized nature of custom built or lasermarked tools, returns cannot be accepted. If a mistake is made on our part, we will do everything we can to make it right.