Yours,
For Life.

OUR COMMITMENT TO YOU

AT BENCHMADE WE ARE COMMITTED TO BUILDING THE HIGHEST-QUALITY KNIVES THROUGH WORLD-CLASS MANUFACTURING, CONSTANT INNOVATION, AND UNSURPASSED QUALITY. THANK YOU FOR CHOOSING BENCHMADE. IT'S YOURS, FOR LIFE.

Jon deAsis

PRESIDENT & CEO

WARRANTY
PROCESS

Fill Out The Warranty Service and Counterfeit Goods Agreement Forms

Preferred Method:

If you already have a Benchmade user account, please click the following link to start your Warranty Service Order: 

If you do not have a Benchmade user account, create one here, and then fill out the Warranty Service Order Form:

Alternate Option:

If you do not wish to create an account, please print the following forms to send with your Benchmade knife(s):

To ensure the fastest processing speed, please use the preferred method (#1 above). Knives submitted with the handwritten forms may be subject to delays.

Ship to Benchmade

Please ship the knife in secure packaging to Benchmade at the address provided below. Customers are responsible for shipping the knife to Benchmade, we in turn will service and be responsible for the shipping back to the customer. Be sure to include the Order Confirmation or the Warranty Service Form for each knife. Please use a box, NOT a padded envelope as they are not sturdy enough for our knives.

Please do not include any sentimental packaging, such as the original box, as it may be discarded during the repair process.

Attn: Product Services

300 Beavercreek Rd

Oregon City, OR 97045



 
Questions can be directed to 833.557.2526, or you can contact us via our live chat at benchmade.com

ADDITIONAL
SERVICES

Customization

Benchmade products originally purchased through our Custom Knife Builder are eligible for blade, handle, or hardware replacements. Options are limited to the alternate materials, blade shapes, and colors available for that particular model in our custom catalog. Please see our pricing guide for all available options and prices.

Pending material availability, standard production knives are eligible for a blade, handle, and hardware replacements upon request. However, these requests cannot result in a custom, limited, or exclusive knife configuration. If the desired changes result in a knife that is or was available for purchase without violating custom, limited, or exclusive configurations, we will happily accommodate the request.

Lasermarking

If you would like to personalize your knife with Custom Lasermarking, please include your request on the Warranty Service Form. Alternatively, you may print and send the Custom Lasermarking Form, along with your Benchmade knife, to have a custom lasermark added to it. If sending multiple knives, please include a form for each knife.:

Modifications

The goal of our Benchmade Warranty Service team is to service knives in alignment with original factory standards. We are unable to accommodate any request that causes the knife to deviate from its intended purpose. Any knives we receive that have been modified will be returned in their original factory configuration.

For Bali-Songs, we are able to swap the latch and safe handles upon customer request. If the latch has been removed, we will return the knife without replacing the latch, unless specifically requested by the owner.

Blade Replacements

Blade replacements are executable while supplies last. Please contact our Customer Service team for current information regarding the availability and pricing of specific blade options.

  • Upon request, we will return the original blade with the purchase of a replacement.
  • If a blade is replaced free of charge under warranty, the original blade will not be returned.
  • Pending availability, we will replace and remark Limited Edition blades upon request. In the event that a Limited Edition blade is replaced, the original will not be returned.
  • First Production blades can be replaced and returned, but the knife will no longer bear any first production designation on the new blade.
Aftermarket Parts

We are able to perform service on knives with aftermarket parts, but we ask that you read, sign, and attach the  Aftermarket Parts Liability Waiver prior to sending a modified knife to us. If at any point throughout the process a knife is deemed unsafe to repair or sharpen, it will be returned to the owner as is. As a standard policy, we will not sharpen aftermarket blades or perform the installation of any aftermarket parts.

 

Cutlery

Benchmade knives should be hand washed only. Dishwashers operate at high temperatures with detergents that may contain abrasives or chemicals that can dull and damage your knife. Please hand wash with dish soap under warm water and dry immediately. Coated blades and handles may appear dull after washing. To return to the original finish, apply a small amount of food grade oil to a soft cloth and gently rub onto blade and handle. Let dry before next use.

For full Limited Liability Warranty information, click here.

GET DIRECT
SUPPORT

CHAT WITH
AN EXPERT

HOURS OF OPERATION

MONDAY-FRIDAY

8:00AM-4:00PM PST

BENCHMADE FACTORY LOCATION

300 BEAVERCREEK ROAD OREGON CITY, OR 97045

phone-icone Benchmade Factory Retail Store: 503-496-1853

 

STAY SHARP WITH
star icon LIFESHARP

WHEN YOU BUY BENCHMADE, YOU BUY FOR LIFE. THAT’S WHY WE WILL RE-SHARPEN YOUR BENCHMADE BACK TO A FACTORY EDGE ANYTIME YOU NEED. LIFESHARP SERVICE IS DIFFERENT FROM A WARRANTY CLAIM AND REQUIRES A SEPARATE PROCESS . TO SEND YOUR KNIFE IN FOR A FREE SHARPENING, CLICK BELOW.

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